• Your support is outstanding. Your tech left me a message this morning over concerns that he was not seeing traffic off my NAMS Firefly system. As always, CMSI's aggressive monitoring of our NAMS system is of great value in assisting us in maintaining network integrity
    — Roger Barnhart, Champaign Telephone
  • While the system does a great job, the knight in shining armor is your NAMS support. The Operations Department has been just super. They have responded to any and all questions that we have had in both a timely and professional manner. This outstanding support and the great people in delivering a robust product are what really makes us continue to believe in CMSI.
    — Randy Siler, West Wisconsin Telephone
  • CMSI's support is outstanding. As always, CMSI's aggressive monitoring of our NAMS Firefly system is of great value in assisting us in maintaining network integrity.
    — Roger Barnhart, Champaign Telephone
  • Perhaps the best part of our NAMS system has been the outstanding support we have received from the Support personnel. My hats off to the CMSI technical and support staff. They have always given us both timely and reliable support when we have needed it.
    — Terry Gentle, Lake Livingston Telephone

At CMSI we have a long history of designing our products to be rich in features, yet affordable. However, our commitment doesn't stop there. We want to provide our products the highest level of support as well - thus insuring optimal performance at all times. This is why we have developed and implemented a comprehensive support program.

NAMS® has been an industry leader in network management since 1988. Our system is solid and robust - a proven commodity.

Team Firefly provides daily monitoring of your NAMS® system by a member of our highly trained support staff. Utilizing a secure VPN and remote access devices, we are able to run a variety of tests designed to maintain the integrity of the database. If a problem or even a potential problem is detected, we take measures to correct it immediately. With Team Firefly, you will receive regular reports detailing the database management tasks performed, diagnostics that have been run, and what, if any, problems had occurred... along with the steps taken to resolve them.

NAMS® has been an industry leader in network management since 1988. Our system is solid and robust - a proven commodity. NAMS® utilizes Oracle, known worldwide for its versatility and reliability, as its DBMS. As industry professionals know, regular database support for any operating system, especially one that interfaces with your network, is vital in furthering the continued success of your business.

Thanks to the incorporation of high level engineers and programmers into the team and the instant access methodology of support, Team Firefly can troubleshoot and resolve most issues quickly and efficiently with minimal customer involvement.

Five Star Support... another reason why NAMS® is the best investment you can make for network management!

24 x 7 NAMS® Support

CMSI provides 24 x 7 support 365 days a year with a two hour response time window.

We know how important your data is to you and we pride ourselves on not only our quick response time but our diligent support practices. The same technicians that are monitoring the systems daily are on call 24x7 and have an existing familiarity with your system.

NAMS® Training

Basic system administration training is initially provided by the on-site installation technician during the installation of the Firefly system. Additional application training is available through telephone support via our dedicated training personnel. Classes are also available either at CMSI headquarters or on-site if you prefer. Contact us for more information regarding dedicated classes.

For all service requests, please call 325-672-0975